Returns & Exchanges
At 3345 Record Shop The Hague, we want you to be completely satisfied with your vinyl purchase. If your record is defective or arrives damaged, you can return it within 14 days of receipt for a full refund or exchange.
Contact Support
Email our shop team with your order number and a brief description of the issue to initiate your return authorization.
Secure Packaging
Carefully pack the record in its original specialized mailer to ensure it is protected from warping or breakage during transit.
Ship to The Hague
Send your package to our physical storefront in The Hague using a tracked shipping service to guarantee safe arrival.
Inspection and Refund
Once our specialists verify the condition of the return, we will process your refund or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing